Business services
Interim executive management to drive performance across a number of areas including growth, customer experience, operations, systems, staff engagement and development
Interim executive management to drive performance across a number of areas including growth, customer experience, operations, systems, staff engagement and development
Using data and research to streamline operations, and enhance operational performance. Tasks focused on how to reduce costs, increase business efficiency, pricing, or improve productivity
Undertaking independent reviews across areas of quality assurance, risk management, business continuity and probity that underpins acting in the best interests of the business
Effectively manage implementation and transition initiatives (people, process and technology), focused on outcomes that leverages the organisational capability, capacity and culture
Drive sustainable business value through collaboration built on the premise of connectivity and being able to connect with stakeholders.
Understand the connection: market situation, customer demands and organisational needs. Undertake the diagnosis, evaluate risks and assess options.
Being interconnected: define goals and build consensus. Leadership and culture driven top-down, while commitment and focus bottom up. Connecting teams is paramount.
Make the connection: extract greater value faster by identifying performance, efficiency, and key sources of delay. Fine tune operational processes and reduce risks.
Improve the connectivity: collect data, monitor progress and undertake regular reviews. Continuous improvement, facilitated by benchmarking, regular learning, and feedback.
BBUS MBA GRCA GAICD
A proven leader, drawing on C-suite experience, focused on results with a passion for customers and continuous improvement. Driven by an active interest in learning and problem solving, whilst understanding the need for people and change management that builds trust, fosters collaboration, diversity of thought and reflection. This has enabled me to effectively identify and assess challenges, risks and opportunities while executing initiatives that ensure sustainable results.
LLB FGIA
A positive and energetic solutions orientated leader with broad experience in strategic and business operations. Exceptional organisational skills and a proven track record of personal credibility and influence to effectively drive successful project development and implementation whilst managing operational imperatives. I am highly efficient and methodical with a good eye for detail. A creative and lateral thinker able to identify and implement improved business opportunities.